24-hour Advance Notice Policy

Cancellations and Rescheduling

When you order and schedule photography services, you are reserving a valuable time slot that will not be available to anyone else. We understand that unforeseen circumstances can arise and we will work with you to reschedule a shoot if necessary. However, last-minute cancellations are costly to us, necessitating the following 24-hr Advance Notice Cancellation/Rescheduling Policy.

Standard Photography Appointments Cancellation/Rescheduling Fee:

  • No fee if canceled or rescheduled at least 24 hours in advance (48 hours is greatly appreciated!)
  • 50% of the expected cost of the shoot if canceled/rescheduled less than 24 hours in advance
  • 100% of the expected cost of the shoot if canceled/rescheduled the day of the appointment
  • 100% fee applies if we arrive and the property is not ready, we cannot get in, the POD is in front of the house, or the shoot cannot take place for other reasons not under our control.

Commercial Photography Appointments, Full-day Shoots, and Half-Day Shoots:

  • In some cases, these shoots require a 50% deposit at the time of booking the appointment
  • May be rescheduled at no cost with at least 24-hour advance notice (48-hours is greatly appreciated!)
  • Full refund of deposit if canceled with at least 24-hour advance notice
  • No refund of deposit if canceled or altered less than 24 hours in advance (or if no deposit was required, a fee of 50% of the expected cost will be charged)
  • Full payment balance due if canceled the day of the appointment, or if we arrive and the shoot cannot take place for other reasons not under our control.

Weather Issues:

  • We will reschedule if necessary.
  • Interior photography is usually not affected by most weather conditions.
  • Full refund of deposit if canceled with at least 24-hour advance notice
  • No refund of deposit if canceled or altered less than 24 hours in advance (or if no deposit was required, a fee of 50% of the expected cost will be charged)
  • Full payment balance due if canceled the day of the appointment, or if we arrive and the shoot cannot take place for other reasons not under our control.

Please call 757-870-1732 as soon as possible to cancel or reschedule your appointment!